Return policy

Return Policy

• 10.1. Returns to the online store are made in accordance with the current legislation of Ukraine.
• 10.2. Returns to the online store are at the expense of the Buyer.
• 10.3. When returning goods of proper quality, the online store will refund the Buyer the amount paid for the goods, minus the compensation for the expenses related to the delivery of the goods to the Buyer.
• 10.4. Returns are only possible if the goods are free of logos and inscriptions.
• 10.5. Errors found in the finished product after the approval of the layout are not grounds for claims or rework of the order.
• 10.6. If corrections are needed to a previously approved layout, it is necessary to notify the manager by email or contact phone.
• 10.7. If the layout has already gone into production, changes are only possible for an additional fee.
• 10.8. When approving layouts, the Customer acts as the proofreader and is responsible for grammatical and other errors in the layout. After approval, no claims regarding the layout are accepted!
• 10.9. If the Executor decides to refund the money, the funds will be returned to the Customer by crediting them to the Customer’s account in payment systems such as Privat24, WebMoney, LiqPay, credit card, personal account, or other details agreed upon by the parties. All refunds are made provided that the Customer sends a request in the required form to the Executor by email. It is unconditionally accepted by both parties that the final decision on the method of refunding money remains at the discretion of the Executor in each specific case. In the case of a refund to the Customer’s bank account or payment system account, the completed refund request with the Customer’s signature in scanned electronic form must be sent by email to the Executor (accepted file formats: gif, jpeg, pdf). The refund request must contain mandatory information about the Customer’s account, the commercial organization (bank) where the account is held, and its address. If the request lacks necessary information required for the refund, the funds will be credited to the bank account specified by the Customer by the 30th day of the month in which the Customer received the signed and scanned request from the Executor. The financial document confirming the transfer of funds by the Executor to the Customer’s account is considered proof of the Executor’s fulfillment of the obligation to return funds to the Customer, which is unconditionally accepted by both parties.